Refund Policy

Order Changes and Refunds

Because our products are custom made to your exact specifications, it is important that you get your dimensions accurate and your request clear.  We only accept the change or cancellation of your order when you contact us to let us know within 24 hours from the time your order is submitted. To contact us, please email to info@homecreator.com.au. To process any change or cancellations of your order, please refer to the following details:

• Cancellations or changes can only be made within 24 hours after your online order is finalised.
• If you cancel your order during this 24-hour period, you will be refunded.
• Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24-hour period.
• On extremely rare occasions there may be some delay caused by some materials out of stock, shipping delays, temporary factory overload, holidays, or other factors beyond our control. If this happens, you will be contacted same day when we are notified by the factory.
• We reserve the right to reject any order, at our discretion.
• There will be no refunds if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control including, without limitation: an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.

No Refund or Return Policy on Custom Made Orders

As custom made orders, whether it be shutters, roller blinds, sheers and curtains or bamboo blinds are manufactured according to the measurements you provide online, it is very important that your measurements are accurate. There is no return or refund due to the measurements you have provided being inaccurate.  You are strongly recommended to read our website pages on How to Measure and How to Fit or contact us by email to info@homecreator.com.au for further assistance.